September 5, 2018
From maintenance to animal care, clubhouse managers handle more than the clubhouse
The community amenities managed by Rizzetta’s amenity services division range from the relatively simple (a community pool and tennis courts) to the complex (resort-style features like a movie theatre and nature center).
With this wide range of needs, it would only make sense that Rizzetta’s 23 clubhouse managers tailor their management approach to fit each community.
For example, management at Meadow Pointe III in Wesley Chapel, where Rizzetta has been managing the HOA, CDD and amenities since its inception for over 18 years, focuses on an operational and maintenance approach.
Clubhouse manager Dan Richardson makes sure the community is kept in tiptop shape – from keeping the splash pad in perfect working order, to pressure washing outdoor areas, to making sure the gates and security cameras are working.
For a more complex management operation, there’s the lodge-themed 680-acre The Preserve at Wilderness Lake in Land O’ Lakes. The community has a nature center with small animals like ferrets and birds, a movie theatre, salon, lake with kayak rentals, fire pit, tennis courts, playground, and popular neighborhood pool that requires pool monitors to check IDs.
With this extensive range of amenities in mind, clubhouse manager Tish Dobson runs a team of 13, including a maintenance crew, a wetlands team and an event planner. And all of them are trained on how to take care of the animals.
When Rizzetta hires clubhouse managers, they don’t look for a one-size-fits-all candidate. Some roles may require more of a customer service-focused background, while others may need more hospitality experience. Making the right hires is critical, because clubhouse managers are one of the most important faces of the community – always face-to-face with residents, ensuring that their needs are met.